Privacy Policy

Last updated: 02/01/2026 GMT

1. Who We Are

Offlend.com (“Offlend”, “we”, “us”, “our”) is a trading name of Offlend Partners Ltd registered in England and Wales.

For the purposes of UK data protection law, Offlend Partners Ltd is the data controller in relation to personal data collected via this website.

Offlend operates as an information and lead-generation platform.
We are not a lender, not a mortgage advisor, and not authorised or regulated by the Financial Conduct Authority (FCA).

2. What Personal Data We Collect

a) Information you provide directly

When you complete forms or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Employment type or general financial context
  • Any information you choose to provide

We ask users not to submit sensitive personal data (such as health data, detailed financial account data, or identity documents).

b) Information collected automatically

We may collect:

  • IP address
  • Device and browser information
  • Pages visited and usage data
  • Cookie and analytics data

This data is collected in aggregated or anonymised form where possible.

3. Special Category Data

Offlend does not intentionally collect special category personal data, including data relating to health, ethnicity, religion, or political opinions.

If such data is submitted voluntarily, it will be handled in accordance with UK GDPR and deleted where appropriate.

4. How We Use Your Data

We use personal data to:

  • Provide educational content and tools
  • Respond to enquiries
  • Facilitate introductions to third-party providers (where requested)
  • Improve website performance and content
  • Maintain security and prevent misuse
  • Comply with legal obligations

We do not use personal data to make automated financial decisions.

5. Automated Decision-Making & Profiling

Offlend does not carry out:

  • Automated decision-making
  • Credit scoring
  • Financial profiling

Any decisions relating to financial products are made solely by independent third-party providers.

6. Lawful Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Consent – where you submit information or opt into communications
  • Legitimate interests – to operate and improve our website
  • Legal obligation – where required by law

You may withdraw consent at any time.

7. Marketing Communications

If you opt in to receive updates or communications:

  • We may send information relevant to Offlend’s content or services
  • You may unsubscribe at any time using the link in our emails

We do not send unsolicited marketing communications.

8. Sharing Your Data

We may share personal data with:

  • FCA-authorised third-party advisors (only where you request an introduction)
  • Technology and service providers (hosting, analytics, email tools)
  • Legal or regulatory authorities where required

We do not sell personal data.

9. Third-Party Responsibility

Third-party providers introduced via Offlend act independently and are responsible for their own data handling practices.

You should review their privacy policies separately.

10. International Data Transfers

Some of our service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses

11. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Meet legal, regulatory, or reporting requirements

Retention periods are reviewed regularly.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

13. Children’s Data

Offlend.com is not intended for individuals under the age of 18, and we do not knowingly collect data from children.

14. Security

We take reasonable technical and organisational measures to protect personal data, including secure hosting and access controls.

However, no system is completely secure.

15. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.

17. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

Email: contactus@offlend.com
Company: Offlend Partners Ltd
Registered Address: 36 Axial Drive, Colchester, CO45RY